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We are here to help!

At New York Welcome, your journey matters to us. Whether you're seeking assistance with reservations, need expert advice on tailoring your itinerary, or have questions about our services, our team is ready to offer the support you need. Use the Quick Form below for immediate assistance or choose from our contact options to connect with us directly.

Phone: +1 646 596 9011

Hours: 9:30 am - 5:30 pm, Monday to Friday (New York local time). For holidays and after hours, please leave a message for a callback.

E-mail: info@newyorkwelcome.net

Availability: 24/7, 365 days a year. We aim to respond within 24 hours on business days and 48 hours on weekends and holidays.

WhatsApp: +1 (917) 608-0005

Response Time: Nearly instant during business hours; within 48 hours on weekends and holidays for non-emergency inquiries.

Send us a message

EMERGENCY CONTACT

If you have a confirmed reservation and need immediate assistance, please refer to the emergency contact information provided in your travel documents.

THE MAP

OFFICE LOCATION

Times Square South, New York, NY

ADAPTING TO NEW WAYS OF WORKING

Following our successful remote work trial during the COVID-19 pandemic, we've embraced the opportunity to enhance our team's lifestyle by offering continued remote work options. This approach allows us to foster a more flexible and dynamic work environment, prioritizing the well-being of our employees while maintaining our high standard of service. To keep our team spirit alive and well, we organize regular staff bonding activities, ensuring our collective passion for travel and customer service remains stronger than ever.

We're committed to staying connected with our clients through a variety of online live services, including Zoom and Google Meet, ensuring you receive the personalized assistance you've come to expect from us. For those clients requiring an in-person meeting, we are more than happy to accommodate such requests on an as-needed basis. This hybrid approach ensures we continue to meet and exceed your travel planning needs in the most convenient and effective manner possible.

NATIONAL HOLIDAYS AND OFFICE CLOSURES

Our operations observe national holidays. Should you contact us during these times, we appreciate your patience and will respond as promptly as possible:

New Year’s Day
Martin Luther King Day
Presidents Day
Memorial Day

Independence Day
Labor Day
Columbus Day
Veterans Day

Thanksgiving Day
Christmas Eve (9:30 am to 1:00 pm)
Christmas Day
New Year’s Eve (9:30 am to 1:00 pm)

Building communities

Engaging with both locals and visitors through social media has allowed us to build a vibrant community passionate about New York City. Join our 350K+ followers for daily updates, fun facts, and the latest city happenings. We cherish every connection, aiming to make your New York experience as unique and authentic as possible.

ABOUT US

WHAT THEY SAY ABOUT US

LET'S WORK TOGETHER

Tour Company meets
luxury dmc
in New York City

Tailored Journeys

Trusted Bookings

Top-Rated Escapes

Your vacation, your way!

Flexible Travel

COMPLIMENTARY CANCELLATION OPTIONS

Embrace the freedom of stress-free planning. With our flexible cancellation policy, you can adapt as your plans evolve. Enjoy the liberty to change with most of our services and tours.

*Exclusions apply, see individual tours for details.*

be free!

Testimonials & Reviews

"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS

4.9

Based on 250 reviews

What They
Say

Giuseppe M. | Google

Excellent guide, excellent organisation, Irene always ready to respond, available in every topic with competence, you can feel the passion for her work. Her voice accompanied our tour, we will miss you!

From Google - January 2024

Antonella G. | Google

I am the owner of a Travel Agency. We are Italian in Erba, Eolo travel, I brought a small group and I entrusted myself to Tony. We received great service from start to finish. Punctuality and excellent guides.Thank you for the wonderful experience!!!

From Google - May 2024

Breanna A. | TripAdvisor

Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022

DCA1014 | TripAdvisor

I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021

Carmine S. | Google

An extraordinary experience: I had the pleasure of having Irene as my guide for two days and thanks to the passion she puts into guiding you through the streets of NYC, the anecdotes, the trivia she lets you discover, and the facets she shows during the tour you can't help but fall even more in love with this wonderful city.

From Google - February 2024

Erica F. | Google

[...] unique, very professional, courteous, friendly we can only write positive adjectives, you made us feel at home and have the desire to return. Super recommended. Erica, Marco, Annalisa and Giuseppe.

From Google - December 2023

Keena B. | TripAdvisor

The SATC walking tour is fabulous! Our tour guide was amazing. Friendly, helpful, accommodating and so knowledgeable about the city. It was essentially 2 tours in 1. SATC and visits to historical places in the city. I give this tour 5 stars and definitely recommend. Grab your walking shoes and schedule one today!

From TripAdvisor - August 2021

Amber M. | Google

Our family had a wonderful experience seeing Ellis Island and Liberty Island! Irene was very knowledgeable and engaging for our three children ages 5, 9, and 12. We will definitely book again with her [...]

From Google - November 2022

Giorgia M. | Google

We did 2 tours together with our guide Irene in one day, Hoboken and the East side. What can I say, in addition to the wonderful places, she has made everything more magical [...]

From Google - January 2023

Pierangelo G. | TripAdvisor

Irene? as I have already said elsewhere, she truly deserves all the compliments that are paid to her. Available, friendly, prepared, in short, if you need an Italian speaking guide in New York, she is the right person. You deserve 5 stars and more!

From TripAdvisor - April 2024

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