Assistance in New York - Our Top Services

Our Concierge & Local Support

Categories: Local Assistance

Welcome to the heart of personalized assistance in New York City. Whether it's your first visit or a cherished return, our dedicated concierge and local support services are tailored to ensure your NYC experience is seamless and unforgettable. From airport greetings to bespoke city tours, our team is dedicated to unlocking the best of the Big Apple, customized just for you.


COMPREHENSIVE ASSISTANCE TAILORED TO YOUR NEEDS


Airport Full Assistance: Begin your NYC adventure with a personalized welcome, ensuring a smooth transition from arrival to your accommodation, complete with insightful tips for your stay.

Hotel Briefing: Kickstart your New York experience with expert advice on local dining, shopping, and must-see spots from our knowledgeable team, ensuring you dive deep into the city's vibrant life.

Personalized Tours: Discover NYC's iconic landmarks and hidden treasures through tours tailored to your interests, led by professional guides passionate about the city.



PLAN AHEAD FOR THE PERFECT NYC EXPERIENCE


New York City's attractions, from Broadway shows to the Statue of Liberty, are in high demand. Booking in advance is recommended to ensure you don't miss out on these unforgettable experiences. For those looking to immerse themselves in New York's lifestyle, our guides are ready to customize walking tours, culinary explorations, and shopping adventures to suit your tastes.



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SERVICES AT A GLANCE - YOUR JOURNEY, PERSONALIZED


1. Custom Hotel Booking: Your Perfect Stay, Tailored By Experts

Finding the ideal hotel in New York City goes beyond just a place to sleep; it's about matching your stay to your expectations, budget, and the unique rhythm of the city's diverse neighborhoods. New York's vibrancy is mirrored in its varied districts, each with its own character and charm. Our Custom Hotel Booking service takes the guesswork out of where to stay by providing expert, up-to-date advice on the city's accommodations.

New York is a tapestry of "city centers," each offering distinct experiences, from the artistic lanes of Chelsea to the tranquil paths of Central Park South. However, navigating this mosaic can be daunting, with each area's current atmosphere and offerings fluctuating. Our service isn't about presenting you with a static catalog of options; it's a personalized consultation that considers the ever-evolving dynamics of NYC's neighborhoods to recommend accommodations that ensure comfort, convenience, and a genuine New York experience.

We understand that the essence of your visit lies in staying in a location that not only meets your logistical needs but also enhances your exploration of the city. Whether you're looking to immerse yourself in the bustling streets of Midtown or find a serene retreat in the Upper West Side, we guide you to the best choice, steering clear of areas that, while central, might not align with your expectations of a New York getaway.

With our Custom Hotel Booking service, you're not just booking a room; you're crafting your ideal New York narrative, supported by our in-depth knowledge and commitment to your unparalleled NYC journey.

Service Price:  Free of charge when you book one of our vacation packages.

Book Your Vacation Package: Exclusive NYC Vacation Packages™


2. Airport Meet and Greet: A First-Class Welcome

Experience the ultimate in convenience and personal care from the moment you arrive in New York. Our Airport Assistance service ensures a smooth, stress-free entry into the city. A friendly face awaits at customs to assist with luggage, navigate through the airport, and provide a comfortable transfer to your accommodation. During the journey, receive insider tips on NYC living and answers to all your initial questions. It's the perfect start to your New York adventure.

Service Price: From $320.00
* You may add this service to any of our private arrival transfers – from JFK Airport - LaGuardia - Newark International Airport.

Book Your Transfer Now: Transfer from/to JFK - LaGuardia - Newark


3. Welcome Briefing at Your Hotel: Insider Insights to Start Your Stay

New York is a city of endless possibilities, and our Welcome Briefing at Your Hotel unlocks them for you. This personalized session offers a deep dive into the city’s culture, from dining recommendations to practical advice on getting around. Learn where to find the best breakfast spots, how to easily navigate public transport, and uncover hidden gems near your stay. It's your fast track to feeling like a true New Yorker.

USEFUL READING – To get an idea of how many things you can do in 7 days in New York City, visit our travel guide packed with insightful tips and recs – Travel Guide & New York in 7 Days

Service Price: From $150 for a 2-hour session in Manhattan.


4. Walking Tours for Small Groups: The Soul of the City, Up Close

Discover New York's diverse districts through intimate, guided walking tours. Limiting groups to 10/15 people, we ensure a personal and immersive experience. Explore Midtown’s iconic sights, the historic streets of Hoboken, the green oasis of Central Park, and more. Each tour is an opportunity to see the city through the eyes of a local, uncovering the stories and secrets that make each neighborhood unique.

Itineraries 4/5-hours
Itineraries 2/3-hours
Service Prices:
4-hour tours: $325 (1-5 persons), $380 (6-10 persons)
2.5-hour tours: $243 (1-5 persons), $285(6-10 persons)


5. Private Tourist Guide: Tailored Exploration, Unmatched Depth

With a Private Tourist Guide, your New York journey is exclusively yours. Tailor your itinerary to visit what matters most to you, whether it's art, architecture, cuisine, or history. Our professional guides offer in-depth knowledge and personal anecdotes, ensuring a rich, engaging experience. Ideal for those seeking a deeper connection with NYC's culture and lifestyle.

Service Prices:
4-hour guide:
$325 (1-5 persons), additional $81.25 for each extra hour
$380 (6-10 persons), additional $95 for each extra hour


READY TO EXPERIENCE NEW YORK YOUR WAY?


Embark on a uniquely tailored New York adventure that starts with the perfect place to stay. Connect with us to unlock personalized assistance that transforms your New York dreams into vivid realities, from bespoke itineraries to the ideal hotel that feels like it was chosen just for you.


OUR EXCLUSIVE WALKING TOURS™ - THE TOP-SELLERS



Traveling to New York? See our exclusive Tours and Offers

See our Tours
Tour Company meets luxury dmc in New York City
Tailored Journeys
Trusted Bookings
Top-Rated Escapes
Your vacation, your way!
Flexible Travel
COMPLIMENTARY CANCELLATION OPTIONS

Embrace the freedom of stress-free planning. With our flexible cancellation policy, you can adapt as your plans evolve. Enjoy the liberty to change with most of our services and tours.

*Exclusions apply, see individual tours for details.*
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Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
4.9
Based on 250 reviews
What They
Say
Giuseppe M. | Google
5-Star Review on Google
Excellent guide, excellent organisation, Irene always ready to respond, available in every topic with competence, you can feel the passion for her work. Her voice accompanied our tour, we will miss you!

From Google - January 2024
Antonella G. | Google
5-Star Review on Google
I am the owner of a Travel Agency. We are Italian in Erba, Eolo travel, I brought a small group and I entrusted myself to Tony. We received great service from start to finish. Punctuality and excellent guides.Thank you for the wonderful experience!!!

From Google - May 2024
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
DCA1014 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]

From TripAdvisor - October 2021
Carmine S. | Google
5-Star Review on Google
An extraordinary experience: I had the pleasure of having Irene as my guide for two days and thanks to the passion she puts into guiding you through the streets of NYC, the anecdotes, the trivia she lets you discover, and the facets she shows during the tour you can't help but fall even more in love with this wonderful city.

From Google - February 2024
Erica F. | Google
5-Star Review on Google
[...] unique, very professional, courteous, friendly we can only write positive adjectives, you made us feel at home and have the desire to return. Super recommended. Erica, Marco, Annalisa and Giuseppe.

From Google - December 2023
Keena B. | TripAdvisor
5-Star Review on TripAdvisor
The SATC walking tour is fabulous! Our tour guide was amazing. Friendly, helpful, accommodating and so knowledgeable about the city. It was essentially 2 tours in 1. SATC and visits to historical places in the city. I give this tour 5 stars and definitely recommend. Grab your walking shoes and schedule one today!

From TripAdvisor - August 2021
Amber M. | Google
5-Star Review on Google
Our family had a wonderful experience seeing Ellis Island and Liberty Island! Irene was very knowledgeable and engaging for our three children ages 5, 9, and 12. We will definitely book again with her [...]

From Google - November 2022
Giorgia M. | Google
5-Star Review on Google
We did 2 tours together with our guide Irene in one day, Hoboken and the East side. What can I say, in addition to the wonderful places, she has made everything more magical [...]

From Google - January 2023
Pierangelo G. | TripAdvisor
5-Star Review on TripAdvisor
Irene? as I have already said elsewhere, she truly deserves all the compliments that are paid to her. Available, friendly, prepared, in short, if you need an Italian speaking guide in New York, she is the right person. You deserve 5 stars and more!

From TripAdvisor - April 2024
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Office
Manhattan - NYC
New York, NY 10029
Ph: +1 (646) 596-9011
info@newyorkwelcome.net
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